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Your Weekly Leadership HVA (High Value Activity)

Hello Vladimir ...


Here's the next in our series of weekly managerial TIPS (Techniques, Insights, and Practical Solutions) to help you better engage your team in the activities that lead to higher performance.


CORE Bites #20: Whether you refer to them as Huddles, Quick Starts, Tailboards or Tailgates, or Daily Downloads (among other names), these daily meet-ups are a great way to engage employees, enhance team work and break down silos, provide a venue for people to get to know each other better, reinforce core values, build commitment to internal/external customers, get and receive help, escalate broader issues, communicate any safety, quality, production, or inventory issues, instill a sense of purpose and urgency, and further motivate your team to achieve performance goals. (Seems like pretty compelling reasons to implement a daily meet-up, don't you think?)


A Huddle is typically a quick (10-15 minute; 30 minutes max) face-to-face and/or virtual team meeting held at the start of the day or the start of a shift change. Many organizations require that these be stand-up meetings to encourage brevity and to keep the energy high. These daily meet-ups are modeled after the huddle commonly used in various sports where a team gathers together — usually in a tight circle to keep the opposing team insulated from sensitive information and to control the level of on-field noise — to strategize the next play, motivate or celebrate.


High Value Activity (HVA) Action Step: Team Leaders who have mastered the Daily Huddle report a 15-20% improvement in productivity, a 30% reduction in internal emails, and a vast increase in idea generation and problem-solving capability (Source: Canadian Manufacturers & Exporters LEAN Conference, 2018). If you'd like to enhance your daily huddles, try these HVA action steps:

  • Huddle DNA (Disciplined, No-Nonsense Approach): Daily Huddles should happen at their designated days/times — without fail — and held to strict time limits.
  • Team-Directed: Instead of being supervisor-run, supervisors should simply ask open-ended questions to encourage full participation (let the employees run the discussion). An even better approach is to assign a Huddle Master (on a rotational basis) who is responsible for each Huddle. This will keep things interesting (break the monotone) and help people grow in their roles.
  • AFR (Activity Focused Reinforcement): Always celebrate something at the start of each Daily Huddle. Celebrating achievements — even small ones like process improvements or fixing a Slow Leak — is a good way to show recognition and help your employees feel appreciated. Make sure you follow the Behavior-Outcome format to ensure the reinforcement has full impact.
  • What Works & Why: Discussions should focus on solutions instead of on status reporting. Use "In light of what we've (you've) learned about this situation, what steps are necessary to overcome this obstacle?" The goal is to improve communication among team members to address issues on a regular basis.
  • Focus of the Day: Make sure that each Daily Huddle includes a Focus of the Day. This focus could be on a specific product or promotion (sales), on a new process enhancement (efficiency), a specific customer service technique, or anything that will help your team achieve greater outcomes.
  • Any Stucks?: Asking if there are "Any Stucks?" is a great way to allow any team member to seek help/guidance from another team member who may have experience in this area. NOTE: Make sure the actual 'help' is provided off-line so that your meeting can stay on track.
  • "Breaking News" (or News Flash): Share any updates that keep people informed about safety, quality, production, or inventory issues.
  • Steer Clear of Tangents: If the discussion takes a left turn, bring everyone back to center. If a discussion only involves two people, ask them to take it off-line. The goal is to keep everyone engaged.

I'd love to hear how this HVA works for you!


Have a brilliant day ... and enjoy the journey!

 

Neil Dempster, PhD, MBA

RESULTant and Behavioral Engineer

"Talent wins games, but teamwork and intelligence win championships."

Michael Jordan 

Looking for previous issues of CORE Bites HVAs? Go to our Archives Repository.

An online version of this CORE Bites HVA (current issue) can be viewed here.

   

GDPR Authenticity Information (the legal stuff):

Clearview Performance Systems, Inc.

24573 N 119th Pl, Scottsdale, AZ 85255 USA

Authorized Representative: Neil Dempster

Email Address: Neil@ClearviewPerformance.com  

   
   

This leadership tip was sent by Neil@ClearviewPerformance.com to neilnospam@clearviewonline.com

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