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Keeping in touch with you...

New Account Managers
We've had a bit of a restructure to ensure we are in constant touch and provide even greater service Nataly, Stephen and Denise have been allocated specific companies to liaise with and you will be hearing from them soon! Be assured that I will be available too!

Don't Get Your Account Suspended!
MyCaseWare Administration Portal 
Are you an Administrator or Billing contact for CaseWare Cloud renewal invoices? If so, please ensure you include in your safe addresses to make sure you don't miss the email to renew your licences via the portal. This facility is not just for paying your invoices via the secure portal. You can also:
  • View your Cloud renewal invoices
  • Purchase additional Cloud licences
  • Update/add administrator or billing contacts
Please don’t forget to pay your renewal invoice by the end of your renewal month to avoid suspension of your cloud account. 

We are always happy to assist if you have any questions.Till next time,

Betty Tatterson
Customer Relationship Manager

NEXT EVENT: Catch up with the team at the Chartered Accountants Audit Conference in Melbourne on May 7 & 8.


CaseWare Technical Issue? 

Can't find a solution and been looking for more than 10 minutes?

Call, chat or email our Customer Service Team

+61 3 9660 4688
Quick Website Links

Key links to our website that might be worth bookmarking & checking out:

LATEST BLOGS - lots on data analytics!

Did you know? We upgraded our support website pages about a year ago & the URL reference has changed. 


 Webinar Recordings


We've got just a few more appearances at the Chartered Accountants Audit & Audit & Accounting Conferences left to go this year and it's been great catching up with customers. Sarah Butler has been presenting on "Analytics for Audit - What and How and Why?" which has been very well received. We've just run a webinar on this topic and if you missed it, you can see it here and also view the slides at the same link. 

Other webinars run during 2019 with recordings and available at the links below include:


 Data Analytics Resource 


There is a long list of free resources available at this website reference, including:


    CaseWare Technical Tips

    We've had quite a few calls about the CaseWare "Silent Installation Guide" - the ability to update to the latest version of CaseWare, without having to manually update each individual computer. Check out the info here.

    Want a list of all the certifications and security around CaseWare Cloud? There is an excellent FAQ page at this link.

    Doing any Consolidations? Our January Knowledge Webinar was recorded and can be located here.



    Have you upgraded to CaseWare IDEA 10.4? This release brings more integrations, visualizations and supporting features. 

    Discover more about IDEA 10.4 HERE.
    External auditors: I
    mport facility CaseWare Accounting Package (CAP) tool allows you to obtain data from just about any accounting package and imports the General Ledger and Trial Balance tables directly into IDEA - major timesaver! 



    There is a 20 minute video with the updates to FinancialsIFRS 16 available at this link (includes guidance on use for the changes required to your engagement file to comply with the relevant AASB standards.)

    How will AASB 16 affect your clients? Carmen Ridley's webinar on Leases – What do I need to know about the new standard? which was recorded and available at this link, outlines all you need to know about how this will affect your clients


    TAP Groups (The Auditing Peer)

    HAVE YOU HEARD ABOUT The Auditing Peer (TAP) Groups facilitated by Rob Pillans?

    TAP Audit is a group of like-minded audit practitioners who meet half yearly and discuss current issues - ideas are brainstormed and exchanged, problems are solved, awareness is created, people are educated and horizons are broadened. It also provides an opportunity to focus on the management of your business, away from the day to day client issues and to benefit from the experience of other members and guests. It is a great room to be in! 

    CaseWare have been long-time supporters of these groups, and we attend the TAP Audit meetings in each city, so it's a great way to also get the latest CaseWare information or ask any questions.
    • Audit Group Victoria - 17 May (9.30am - 3.30pm)
    • NSW TAP Audit - 23 May (11am - 5pm)
    • QLD TAP Audit - 29 May (10am - 3pm)
    For more information, or to join up email Rob Pillans at

    Scheduled Training

    Book your newbies on training NOW in time for the busy season!

    See the website for the latest dates at this link: