Relational Coordination Research Collaborative

Partner Updates

Welcome to new RCRC partners Jorie Butler and Maria Souden (Veterans Administration), Brad Brown (Cornerstone University) and Joshua Atkins (University of Pennsylvania). Visit our website to hear about partner updates from Elli Meleti (University of Glasgow), Jennifer Potts (Billings Clinic) and Joint Action Analytics.

New Publications About RC

Frankel, R. M., Tilden, V. P., & Suchman, A. (2019). Physicians’ Trust in One Another. Jama,321(14), 1345. doi:10.1001/jama.2018.20569

Huber, T. P., Rodriguez, H. P., & Shortell, S. M. (2019). The influence of leadership facilitation on relational coordination among primary care team members of accountable care organizationsHealth Care Management Review,1. doi:10.1097/hmr.0000000000000241

May Partner Cafe
Assessing the Organizational Structures That Shape RC
May 16 10 - 11 am ET
Optional continued discussion time from 11 - 11:30 am ET

The Relational Model of Organizational Change suggests three ways to deliberately intervene to strengthen relational coordination to produce sustainable performance outcomes - relational, work process and structural interventions. This RC Partner Cafe will focus on structural interventions.

RC theory proposes that organizations can design their structures - human resource practices and coordinating mechanisms - to avoid optimizing local goals at the expense of broader goals and to encourage systems thinking, thus strengthening relational coordination and ultimately performance. A recent review found that 90% of empirical findings that test this proposition have been supportive.

How do we assess which structures - job design, selection and training, accountability, rewards, meetings, information systems, etc. - need to be redesigned to sustain relational coordination? 

Jody Hoffer Gittell (RCRC, Brandeis University) will introduce the Relational Model of Organizational Change and the research thus far, then interview Jon Erik Borreson (Alaric) about his work helping organizations to achieve performance improvement. They will discuss the Organizational Structures Assessment Tool as a tool for research and practice. Participants will receive access to the OSAT to use in their own work.

RC Cafes are available to RCRC partners. Partners engaged in RC research and/or practice in any sector will find this Cafe relevant to their work.

Call for Abstracts: 2019 RCRC Roundtable

Change is happening all the time. But we are often overwhelmed by its unintended consequences. Can we get better at creating positive change intentionally, as individuals, organizations, communities, institutions, and countries, through mindful attention to the consequences of our actions? How can we embrace unintended consequences that add value, and better anticipate those that destroy value? To do so may require more inclusive approaches - systems thinking, design thinking, collective action, etc. - supported by relational coordination. 

At this year’s RCRC Roundtable, we will explore how to use intentional change to solve the most pressing challenges we face by building relationships of shared goals, shared knowledge and mutual respect with all relevant stakeholders, both visible and invisible.

Call for Abstracts
Abstracts due June 1st. We are requesting abstracts relating to research, practice or education, based on work that is either completed or in progress. We welcome submissions from multiple disciplines and methodologies.

Submission instructions. If you are interested in presenting at the Roundtable, please submit your title and abstract by June 1 using the electronic submission form. Abstract (500 words or less) should summarize your project, the context, the methodology, and your findings or expected findings. We especially encourage abstracts that are innovative and “break the mold.”

Three categories of abstracts welcomed. Research abstracts should include research that is either completed or in progress. Practice abstracts should report on an intervention that is either completed or in progress. Teaching abstracts can include methods for teaching about relational coordination at an undergraduate or graduate level, including for example MBA, MD, RN or other professional programs, or as a theory or research method in a PhD program.

Selection criteria. The selection committee is staffed by members of the RCRC community who are on the RCRC board, either the Research Advisory Committee or the Training and Certification Committee. They will use the following criteria.
  • Quality of the work (including scientific rigor for research abstracts)
  • Importance of the outcomes and implications
  • Novelty of the industry context and/or approach
  • Relevance to the RCRC community
Notification regarding acceptance and early registration. You will be notified by June 30 at latest whether your project has been selected for presentation. Early registration ends July 15. RCRC Student Partners who have abstracts accepted will be eligible for complimentary Roundtable registration as well as a small amount of funding for travel support. 

Questions? Feel free to contact Tanya Allain at with questions.

RC at the Academy of Management

Relational Organizing for Multi-Level Systems Change Professional Development Workshop - Sponsored by ODC Division

Organized by Jody Hoffer Gittell* (Brandeis University) and John Paul Stephens* (Case Western Reserve University) 


Institutional LevelJoel Cutcher- Gershenfeld* (Brandeis University), Callie Watkins Liu* (Brandeis University), J. Philip Thompson (Office of the Mayor, City of New York)

Inter-Organizational LevelAngela Aristidou* (Warwick University), Amanda Brewster (Berkeley School of Public Health), Carsten Hornstrup* (Joint Action Denmark)

Organizational LevelLauren Hajjar* (Suffolk University), Anna Perlmutter* (Case Western Reserve University), Claus Jebsen* (Institute for Co-Creative Leadership)

Inter-Group LevelNinna Meier* (Aalborg University), Victoria Parker* (University of New Hampshire), Nancy Whitelaw* (Nevans Consulting)

Inter- and Intra-Personal LevelsYaminette Diaz-Linhart* (Brandeis University), Jeff Grim* (University of Michigan), Laura Montville* (Montville& Company)

“Hot Topics” in Health Care Management: Research Roundtables Professional Development Workshop - Sponsored by HCM Division

Organized by (in alphabetical order) Timothy Hoff (Northeastern University), Laura McClelland (Virginia Commonwealth University), Ingrid Nembhard (University of Pennsylvania), Amber Stephenson (Clarkson University), Maike Tietschert (Stanford University)

Facilitators for Roundtables (in alphabetical order) - Ariel C. Avgar (Cornell University), Yvonne Brunetto (Southern Cross University), Sandra Buttigieg (University of Malta), Tom D’Aunno (New York University), Samer Faraj (McGill University), Jody Hoffer Gittell* (Brandeis University), Larry Hearld (University of Alabama at Birmingham), Timothy Hoff (Northeastern University),Tal Katz-Navon (IDC Herzliya), Laura McClelland (Virginia Commonwealth University), Hector Rodriguez (University of California Berkeley), Sara Singer (Stanford University), Kathleen Sutcliffe (Johns Hopkins University), Robert Weech-Maldonado (University of Alabama at Birmingham)

Re conceptualizing Human Resource Management as Both Strategic and Relational - Sponsored by ODC Division and possible All Academy Theme symposium

Organized by Greg Bamber (Monash Business School) and Jody Hoffer Gittell* (Brandeis University)

Discussant - Carrie Leana (University of Pittsburgh)

Presenters -

Relational Work Systems as a Resource Dependence Response to Medicaid Accountable Care Organizations Yaminette Diaz-Linhart* (Brandeis University)

A Resource-Based View of Relational Coordination: Diminishing the Negative Impact of Role Conflict in Consulting Project Teams - Na Fu* (Trinity Business School), Patrick Flood (Dublin City University), Denise Rousseau (Carnegie Mellon University) and Tim Morris (University of Oxford)

Validation of Noncore Role Identity and its Impact on Team Functioning and Outcomes: Patient Care Technicians at a Large Teaching Hospital in Massachusetts - Olawale Olaleye* (Brandeis University) and Lauren Hajjar* (Suffolk University)

Relationship-Oriented Human Resource Practices, HR Attribution, and Performance - Qian Zhang (University of Toronto), Hao Gong* (Rutgers University) and Yuan Jiang (Shanghai Jiao Tong University)

Designing Healthcare Ecosystems with Relational Coordination Principles: Leveraging Technology - Sponsored by OCIS and HCM Divisions

Organized by Ina Sebastian* (MIT), Lynn Garvin* (Veterans Administration) and Farbod Hagigi* (Clinical Box)

Discussants - Elizabeth Davidson (Univeresity of Hawaii) and Christopher Miller* (Veterans Administration)

Moderator - Anne Quaadgras* (MIT)


Assessing the Impact on Performance of Information Technology that Facilitates Care Coordination and Patient Engagement Across Organizational Boundaries Within a Surgical Episode of Care Farbod Hagigi* (Clinical Box)

VA-Community Interorganizational Care Coordination of Veterans through Relational Coordination and Health Information TechnologyLynn Garvin* (Veterans Administration)

Applying New Ecosystem Digital Partnering Models in Healthcare Ina Sebastian* (MIT) and Stephanie Woerner (MIT) 

Rethinking Healthcare Coordination – How Space Matters - Samer Faraj (McGill University) and Karla Sayegh (McGill University)

Towards More Inclusive Theory and Organizing: Advancements in Multi-team Systems Research - Sponsored by OB and MOC Divisions (Showcase symposium) 

Organized by John Paul Stephens* (Case Western Reserve University)

Discussants - John Hollenbeck (Michigan State University) and Margaret Luciano (Arizona State University)

Presenters - Matthew Cronin (George Mason University), Marissa Shuffler (Clemson University), S. Mercedes McBride-Walker (Case Western Reserve University), John Paul Stephens* (Case Western Reserve University), Rebecca Mitchell (Michigan Sate University), Bryan Cornfield (Michigan State University), John Hollenbeck (Michigan State University) and James Matusik (Michigan State University)

The RCRC will be hosting a reception. Stay tuned for more information.

Want to share a session with the RCRC community? Email us at 

*RCRC Partner

Upcoming RC Events

Advanced Methods for Improving Relational Coordination: A Toolkit for Leaders and Facilitators

June 4-5, 2019 at Kaiser Permanente Building, Portland, Oregon

Led by Diane Rawlins (InsideOut Consulting, LLC) and Anthony Suchman (Relationship Centered Healthcare)

2019 POS Research Conference

Hosted by Center for Positive Organizations, University of Michigan

June 5-6, 2019 in Ann Arbor, Michigan

Transforming Relationships for High Performance
Relational Coordination Research Collaborative
Heller School for Social Policy and Management at Brandeis University | @relationalcoord |